Privacy policy
This policy explains what personal data Lisbon Insights Tuk Tuk Tours collects when you book a tour, why we collect it, and what your rights are.
Who we are
Lisbon Insights Tuk Tuk Tours, Lisbon, Portugal. Contact: lisboninsights@gmail.com · +351 917 425 044.
What we collect
When you book: your name, email address, phone/WhatsApp number, pickup address, number of people, the tour, date and time you choose, and any message you send us. Payments are processed by Stripe — we never see or store your card details.
Why we use it
Only to confirm and run your tour: to contact you about your booking, pick you up and handle changes, cancellations and refunds (performance of a contract), and to keep the accounting records required by law (legal obligation).
Who processes it for us
Stripe (payments), Supabase (booking database), Netlify (website hosting), Resend (booking notification emails) and Google (Google Ads conversion measurement). Some of these providers may process data outside the European Union, under safeguards approved by the European Commission, such as Standard Contractual Clauses. We never sell your data.
Cookies and advertising
Our website uses Google Ads conversion tracking to find out whether our ads lead to bookings. This uses cookies set by Google. You can block or delete cookies in your browser settings at any time.
How long we keep it
For as long as needed to run your tour and deal with any follow-up, and afterwards only for as long as accounting and tax law requires.
Your rights
You can ask to access, correct or delete your data, to restrict or object to its use, or to receive a copy of it — just email lisboninsights@gmail.com. You can also complain to the Portuguese data protection authority, CNPD (www.cnpd.pt).
Last updated: September 2026.